Order Changes Policy

Depending on what you ordered, our ability to make changes to the order (such as to the chosen designs, color, or size) will be limited.

This article provides detailed information on the topics.

Color & Size Changes

Depending on what you ordered, our color & size change window will differ slightly.

Ready-Made Items

These items take only a short time to process before shipping.

Because these items process very quickly, we can only change the chosen color and size within 1 hour of the order being confirmed. Please email our customer service team with your order number and your change request within 1 hour.

Made-To-Order Items

These items take several days.

We can change the chosen color, size on these orders within 24 hours of the orders being confirmed. Please email our customer service team with your order number and your change request within 24 hours. Once it passes the 24 hour change window, the orders are already moved into production and no change can be made. (Unless you pay the additional fees incurred.)

Size Changes

We can make standard and custom sizes. If you need change size, please contact our customer service department and provide your order number and change request in the above change window and they will help make the change.

Add or Delete Items

If you ordered too many items or not enough and are still within your change time window, you can email our customer service team your order number and change request. They’ll help delete the item you don’t want or add the item you need to your existing order.

Shipping Address Changes

We understand that sometimes you may input the wrong address when placing your order and need to change it after.

If you need to change the country information, there might be shipping address limitations or shipping fee differences. Please contact our customer service for more details.

Important Notes

Due to time differences, there may be some delays in our customer service processing time. Therefore, we suggest you submit your change request within the following change window:

Ready-Made Items: 1 hour

Made-to-Order Items: 24 hours

If you submit your change request after the change window, we reserve the right to refuse your request. And if your order is shipped before we start processing your request, the change cannot be made. And we are not liable for this situation.